SHIPPING AND EXCHANGES

Exchange Policy

At Salma Fashion, we want you to be completely satisfied with your purchase. If the size or style you selected is not suitable, you have 15 days from the date your order is delivered to request an exchange.

Exchange Conditions

To be eligible for an exchange, all items must be returned in their original condition:

  • Unworn, unwashed, and unused;
  • All original tags must remain attached;
  • Items must be returned in their original packaging;
  • Items must be free from any traces of perfume, makeup, oil, deodorant, or any other substance.

Salma Fashion reserves the right to refuse any exchange that does not meet these conditions.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact Salma Fashion within 4 days of delivery so our team can assist you.

Please keep the item and its original packaging until you receive further instructions from our team.

Exchange Procedure

All exchanges must follow the exchange procedure provided by Salma Fashion.

Please wait until you receive our instructions and the correct exchange address before shipping your item.

Salma Fashion is not responsible for packages sent to an incorrect address by the customer. Any package sent to an address other than the one provided by Salma Fashion, or sent without following the exchange instructions, may be refused and will not be eligible for an exchange.

All exchanges are subject to product and size availability at the time the exchange is processed.

International Exchanges

For international orders, including orders shipped to the United States, Salma Fashion does not provide prepaid shipping labels for exchanges.

All shipping costs associated with sending an item back are the responsibility of the customer.

Salma Fashion is not responsible for shipping fees, customs duties, taxes, or packages that are lost, delayed, or damaged during return transit.

We strongly recommend using a trackable shipping service and keeping your proof of shipment until your exchange has been fully processed.

PROCESSING & SHIPPING

Orders are generally processed and shipped within 2–3 business days.

New Collection & Product Launches

During new collection or product launches, please allow an additional 5–7 business days for order processing due to higher order volumes.

Orders Placed on Fridays

Orders placed after 5:00 PM on Friday will begin processing on the next business day.

Weekends and public holidays are not considered business days.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation with your tracking number.

Please note that carrier delivery times begin after your order has been shipped and are separate from our processing times.

Order Preparation

All Salma Fashion orders are carefully prepared and packaged by our team at our shipping facility located in Ottawa, Canada.

We take great care with every order to ensure your items arrive in the best possible condition.